Frequently Asked Questions
About LUHLUX
Why should I buy from LUHLUX?
LUHLUX creates modern rituals through thoughtfully designed objects. By bringing together fragrance, natural crystals, and timeless jewelry, we create pieces that inspire moments of intention, confidence, and everyday beauty.
Every collection is designed to become part of your daily ritual—not just something you wear, but something you experience.
Are your crystals real?
Yes.
We use genuine natural crystals. Because every stone is formed by nature, each piece features unique colors, textures, and inclusions. These natural variations make every item one of a kind.
Crystal Perfume FAQ
How does the Crystal Perfume work?
Our perfume features a patented dual-chamber design.
The fragrance is safely stored inside a sealed glass vial, while the natural crystal is permanently enclosed in a separate chamber surrounding it.
This allows you to enjoy both the beauty of natural crystals and your favorite fragrance without the two coming into contact.
Can I remove the crystal?
Unfortunately, no.
The crystal is intentionally sealed inside the vessel as part of our patented dual-chamber design.
This preserves both the fragrance and the natural crystal exactly as intended.
Will the perfume touch the crystal?
No.
The perfume and crystal remain completely separated by the dual-chamber structure.
The fragrance never comes into direct contact with the crystal.
Is the perfume refillable?
No. The sealed construction is an essential part of our patented design, ensuring the purity of the fragrance while protecting the crystal for years to come.
This intentional design ensures every bottle remains beautifully balanced and true to its original craftsmanship.
How long does the fragrance last?
Every fragrance performs differently depending on skin chemistry and lifestyle, making each wearing experience uniquely personal.
On average:
- 4–6 hours on skin
- Longer on clothing and fabrics
For best results, apply to pulse points such as the wrists and neck.
Can I travel with the perfume?
Yes.
Our perfume bottles are designed for everyday carry. We recommend keeping the bottle in its protective pouch during travel.
Aromatic Bracelets FAQ
How does the bracelet release fragrance?
Each bracelet includes a specially designed aromatic bead that absorbs essential oil.
The bead gradually releases fragrance while you wear it, creating a subtle scent throughout the day.
How long does the scent last?
Most wearers enjoy fragrance for approximately 5–7 days per application, depending on body chemistry, climate, and daily activity.
You can refresh the scent anytime by adding more essential oil.
What essential oil is included?
Each bracelet comes with 100% pure Sweet Orange Essential Oil.
It contains no synthetic fragrance and is carefully selected for its bright, uplifting aroma.
Can I use my own essential oils?
Yes.
Once the included oil has been used, you may refill the aromatic bead with your favorite essential oils.
We recommend using pure essential oils for the best experience.
Will the oil leak?
A small amount of essential oil may naturally diffuse through the opening of the aromatic bead as part of its fragrance-release design. This gradual diffusion is what allows the bracelet to continuously release its scent. For the best experience, avoid overfilling the bead when refilling with essential oil.
Can I wear the bracelet every day?
Absolutely.
Our bracelets are designed to move with your everyday life—from quiet mornings to busy afternoons.
For lasting beauty, we simply recommend removing them before swimming, showering, or intense exercise.
Like all fine jewelry, a little care helps preserve its beauty over time.
Are crystal meanings scientifically proven?
Natural crystals have been appreciated by different cultures for centuries and many people enjoy them as part of their personal mindfulness rituals.
Any descriptions of crystal symbolism or energy are intended for inspiration and personal enjoyment, not as medical or therapeutic claims.
Jewelry FAQ
What materials are used in your jewelry?
Each collection is crafted using carefully selected materials, including:
Natural crystals
- Sterling silver
- Gold-plated brass
- Stainless steel
- Premium gemstones
Please refer to each product page for specific material information.
Can I wear the jewelry every day?
Yes.
Our jewelry is designed for everyday wear, but proper care will help extend its beauty.
We recommend removing jewelry before swimming, showering, sleeping, or exercising.
Will the jewelry tarnish?
Like all well-loved jewelry, your piece will naturally develop character over time. Gentle care will help preserve its finish for years to come.
Store separately.
Avoid moisture.
Polish gently.
How should I choose my bracelet size?
Measure your wrist using a flexible measuring tape.
Choose the size that most closely matches your wrist measurement.
If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Is your jewelry waterproof?
Our jewelry is designed for everyday wear, but prolonged exposure to water, moisture, and chemicals may affect its finish over time.
For lasting beauty, we recommend removing your jewelry before swimming, showering, exercising, or using household cleaning products.
Is your jewelry hypoallergenic?
We carefully select high-quality materials for every collection.
Because materials vary by design, please refer to each product page for detailed material information. If you have particularly sensitive skin, we recommend choosing styles made with sterling silver or stainless steel whenever available.
Orders & Shipping
Do you ship internationally?
Yes.
We ship to most countries worldwide.
Shipping options and delivery times will be shown during checkout.
How long will my order take?
Processing: 2–3 business days
Shipping:
United States
3–7 business days
International delivery
7-20 business days
Once your order ships, you'll receive a tracking email.
Can I change or cancel my order?
If you need to make a change, reach out to our team as soon as possible. We'll always do our best to help before your order ships.
What if my package arrives damaged?
Please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Our support team will help resolve the issue as quickly as possible.
Do you accept returns?
Yes.
Unused items in their original condition may be returned within our return window.
Please review our Return Policy for full details and eligibility.
We want you to love your LUHLUX piece.
Do your products come with a warranty?
We stand behind the quality of every LUHLUX piece.
If your item arrives damaged or you experience a manufacturing defect, please contact our Customer Care team. We'll be happy to review your case and provide the best possible solution.
For full details, please refer to our Warranty Policy.
Product Care
How should I care for my products?
With just a little care, your LUHLUX pieces can be enjoyed for years to come.
- Store in a cool, dry place.
- Avoid prolonged exposure to water.
- Avoid harsh chemicals and cleaning agents.
- Clean jewelry with a soft cloth.
Keep perfume away from direct sunlight and high temperatures.
Are LUHLUX products suitable as gifts?
Absolutely.
Our products are beautifully packaged and make thoughtful gifts for birthdays, anniversaries, holidays, and other special occasions.
Does my order come in gift packaging?
Yes.
Every LUHLUX piece arrives beautifully packaged, making it ready for gifting or enjoying yourself.
Whether it's for a birthday, anniversary, holiday, or simply a meaningful everyday moment, our packaging is designed to make every unboxing feel special.